Director of Guest Relations
Post Ranch Inn Post Ranch Inn Big Sur, CA Big Sur, CA Full-time Full-time $95,000 - $115,000 a year $95,000 - $115,000 a year 2 days ago 2 days ago 2 days ago Are you inspired by nature, human connection and the beauty of Big Sur? We invite you to join a friendly and innovative team of dedicated hospitality professionals to provide a world class guest experience at Post Ranch Inn as the Director of Guest Relations.
:
JOB
Summary:
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Under the direction of the General Manager, this position is responsible for the entire guest experience at Post Ranch Inn and the supervision of all Guest Services management team and employees.
The Director of Guest Relations acts as an 'Ambassador' for the Resort, providing guest recognition from pre-arrival, throughout the duration of stay and after departure.
This role coordinates all departments' efforts to provide the ultimate personalized guest experience.
Ensuring a world class guest experience, the Director of Guest Relations is a primary contact for the guest journey at Post Ranch Inn.
Utilizing the communication tools and the property management system (PMS), identifying opportunities to recognize guests & VIPs, and is hands-on in their delivery:
Inspecting VIP rooms pre-arrival, greeting guests, anticipating guest needs during their stay and after, and updating guest preference profiles are just some of the actions taken on a daily basis to fulfill the role.
The Director of Guest Relations is also responsible for the training and development of staff, and ensuring that all functions are performed efficiently and to Post Ranch Inn's standard operating procedures.
This position will require marginal duty of filling in overnight shifts as MOD when necessary.
ABOUT US:
:
Post Ranch Inn is one of the most acclaimed five star luxury resorts in the world and is consistently listed as one of the world's best places to stay.
Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guestrooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.
Post Ranch Inn offers its employees a chance to experience Big Sur at its finest.
We offer very competitive benefits which include affordable insurance plans, paid vacation and sick time, 401K Retirement Matching Contribution, discounts throughout the property and Guest Experience Stays.
Post Ranch Inn is also proud to offer onsite employee housing (based on availability:
).
Comp range:
$95-115K.
Estimated Salary: $20 to $28 per hour based on qualifications.
:
JOB
Summary:
:
Under the direction of the General Manager, this position is responsible for the entire guest experience at Post Ranch Inn and the supervision of all Guest Services management team and employees.
The Director of Guest Relations acts as an 'Ambassador' for the Resort, providing guest recognition from pre-arrival, throughout the duration of stay and after departure.
This role coordinates all departments' efforts to provide the ultimate personalized guest experience.
Ensuring a world class guest experience, the Director of Guest Relations is a primary contact for the guest journey at Post Ranch Inn.
Utilizing the communication tools and the property management system (PMS), identifying opportunities to recognize guests & VIPs, and is hands-on in their delivery:
Inspecting VIP rooms pre-arrival, greeting guests, anticipating guest needs during their stay and after, and updating guest preference profiles are just some of the actions taken on a daily basis to fulfill the role.
The Director of Guest Relations is also responsible for the training and development of staff, and ensuring that all functions are performed efficiently and to Post Ranch Inn's standard operating procedures.
This position will require marginal duty of filling in overnight shifts as MOD when necessary.
ABOUT US:
:
Post Ranch Inn is one of the most acclaimed five star luxury resorts in the world and is consistently listed as one of the world's best places to stay.
Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guestrooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.
Post Ranch Inn offers its employees a chance to experience Big Sur at its finest.
We offer very competitive benefits which include affordable insurance plans, paid vacation and sick time, 401K Retirement Matching Contribution, discounts throughout the property and Guest Experience Stays.
Post Ranch Inn is also proud to offer onsite employee housing (based on availability:
).
Comp range:
$95-115K.
Estimated Salary: $20 to $28 per hour based on qualifications.
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